Bookings

A £50 deposit is required at the time of booking. The deposit can be paid via a payment link that will be sent via email, once paid the booking is confirmed. The remaining balance is due 1 week before the event via the payment link unless otherwise agreed. We cannot reserve a booking without a deposit.

If the booking is cancelled more than 4 weeks from the event a full refund will be issued. For less than 4 weeks notice the deposit will not be refunded but we will try our best to reschedule if a new date is required.

Travel Surcharge

If the party is out of our normal travel radius we will let you know when communicating the booking and what the extra charge will be, it will also be visible on the invoice. Whilst we want to accomodate as many party postcodes as possible we have to consider travel time. Example - 1 hr journey = 2hr round trip, this is effectively one less local party we can fit into a working day. 

Van Requirements

The van is XLWB (extra long wheel base) and fairly long to accommodate the game consoles, screens and up to 12 players. We require a space of 8.5 meters to park the van (approx 2 1/2 car lengths). It is your responsibility to speak and arrange with neighbours if necessary and ensure the space is available at the property for the party to go ahead.

We will provide the extension leads for hooking up to the van but there needs to be an available plug socket within 25m of the van.

We cannot park on slopes and cannot park on yellow lines or block access to properties that we do not have permission to do so.

Battle Station will not be responsible if the party can't take place due to these issues and potential damage to the van. No refund will be offered if these terms are not met.

Van Rules/Behaviour

Whilst we understand the event is for a fun occasion we ask kindly that behaviour in the van is sensible. Also due to the volume of electrical/AV equipment, no food or drink is to be consumed in the van. Any damage caused to the equipment in the van due to irresponsible behaviour will be at the cost of the party organiser.

Unforeseen Circumstances

In the event of unforeseen circumstances that the party cannot go ahead, maybe severe weather not allowing us to travel or van issues we reserve the right to cancel. This is very unlikely but has to be stated. We would try our best to accommodate the party or rearrange where possible.

Age Appropriate Gaming

Our large gaming selections accommodate children and adults. It is the party organisers responsibility to speak to other parents regarding age-appropriate gaming and let us know if anything needs to be put in place prior to the event. We do ask children to stick to games that they are allowed to play with parents permission.

Internet/Game Availability

The van is kitted out with the latest 4G/5G routers with roof antennas. Whilst we hope the connection will be ok when setting up for the party if a connection issue or weak signal is evident, we would kindly ask if we can connect a cable (provided by us) to the properties router (preferred option for constant stable connection). This is not always the case but has to be stated as some rural areas can have signal issues. In the very unlikely event, there is an issue with both options the party can continue in off-line gaming mode. 

Regarding Games - we have the most popular games available and the consoles will have been updated as close to the party as possible - in the unfortunate event a game puts out an update on the way or during a party then this particular game will not be available and is out with our control.

Our Staff

All staff will be friendly, polite and make all children and adults feel welcome creating a great party atmosphere. All are DBS checked and we promise to provide your child with a memorable event.

Social Media

Social media is huge for our business. Sometimes we will take pictures and/or videos and upload them to our social media accounts aswell as send parents images/videos from the party. If this is not ok then please advise before the party starts, this is also confirmed on the 'tick box' of the booking form.

Hygiene

Battle Station gaming will always follow the advice as per government guidelines. Our van and all equipment will be fully sanitised and cleaned before and after each event ensuring we are providing a safe gaming environment.